Rights under the Liquor Licence Act (L.L.A)
Right to Deny Entry:
Right to Eject:
Entry Cannot be Denied to:
Eject a guest you should:
Steps for ejection should include:
You are working as a bartender in a pub. in which of the following situations could you eject the guests?
Refuse entry to guests Who arrive intoxicated?
Refuse entry/service to anyone suspected of participating in the sale or use of illegal drugs on the licensed premises areas.
Server Must Not:
Responsibility of licensee, management and staff to detect disorderly conduct which includes?
When can you use force?
Use of force
force must use only be used to eject an individual not to cause harm
If you have cut someone off and instead his friend is sharing they drink you should?
Stop service to the entire table and remove alcohol from the table
You notice that one of the guests at the table passing his beer to the individual that you cut off.
stop service to the entire table and remove alcohol from the table
You have told that you will have to stop service because he is approaching intoxication. he pleads with you to reconsider as he is celebrating his birthday
calmly firmly and briefly repeat your original decision
List some ways to stop service
Do it in private, calm body language, non-judgemental, show concern, be firm, know the steps, alert back-up, practice
If a guest refuses to avoid driving you must do this
Call police
Learn more on below topics:
- Right to deny entry and the right to eject guests
- removed the alcohol out of the customers reach and refused to sell the beer to the customer after failed to produce an acceptable form of ID.
- Serve no one to the point of intoxication; refuse entry to and remove intoxicated people.
Right to Deny Entry:
- no person shall be intoxicated condition in a place to which the general public is invited or permitted access.
- underage would be ejected depending of the Establishment policies.
- disruptive behaviour would include troublemaker who are known to disturb or annoy other guests.
- the premises are too crowded: the maximum capacity of an establishment is generally calculated under the building code act or the fire protection and prevention act by those authorities and is in include under the liquor license
Right to Eject:
- person under 19
- a guest who has been previously barred from the establishment
- guest who has previously asked to leave but returns
- according to a condition of the license, is not permitted to be in the establishment at any time
- guest who is rowdy or is intent on causing a fight
- guest who is selling illegal products, gambling illegally or soliciting for prostitution
Entry Cannot be Denied to:
- Establishments cannot deny entry to the following officers:
- AGCO Inspectors
- Fire fighters/inspectors
- Law Enforcement Officers
- Government Inspectors
- Health inspectors
Eject a guest you should:
- let manager/ owner/ co worker know that the guest needs to be ejected so that they can provide back up
- ask person to leave
- ask manager/owner to step in
- if person still refuses to leave or weapon appears call police immediately
Steps for ejection should include:
- Let the guest know that you have the authority to ask the guest to leave.
- Ask in a clear, concise manner for the guest to leave.
- Do not rush and let the guest take a few minutes.
- If the guest still refuses to leave, it may be time to call police.
You are working as a bartender in a pub. in which of the following situations could you eject the guests?
- you hear gus encouraging people to place monetary bets on a basketball game on tv.
- you notice gail talking money from another guests and passing him a small tinfoil package.
- you hear dale raising his voice, swearing, and threatening to punch one of his friends.
Refuse entry to guests Who arrive intoxicated?
Refuse entry/service to anyone suspected of participating in the sale or use of illegal drugs on the licensed premises areas.
Server Must Not:
- Encourage drunk news or supply alcohol to intoxication
- Inadequately monitor, supervise or control how much the guest drinks
- Fail to notice signs of intoxication
- continue to serve alcohol to intoxicated guests
- Fail to take steps to stop drinking and driving
Responsibility of licensee, management and staff to detect disorderly conduct which includes?
- Controlling and monitoring line ups
- Minimizing damage, nuisance or other harm to property caused by disorderly conduct of someone entering or leaving premises
When can you use force?
- Guest does not leave when requested
- Person can be removed with "no more force than is necessary"
- All force must stop as soon as the individual has been ejected
Use of force
force must use only be used to eject an individual not to cause harm
If you have cut someone off and instead his friend is sharing they drink you should?
Stop service to the entire table and remove alcohol from the table
You notice that one of the guests at the table passing his beer to the individual that you cut off.
stop service to the entire table and remove alcohol from the table
You have told that you will have to stop service because he is approaching intoxication. he pleads with you to reconsider as he is celebrating his birthday
calmly firmly and briefly repeat your original decision
List some ways to stop service
Do it in private, calm body language, non-judgemental, show concern, be firm, know the steps, alert back-up, practice
If a guest refuses to avoid driving you must do this
Call police
Learn more on below topics:
- Liability Act, Duty of care and Obligations
- Alcohol Standard Drinks Guide
- About Drugs in Texas
- Sandy's Law Liquor Licence Amendment
- Serving It Right BC's Responsible Beverage Service Program
- Responsible alcohol house policy
- How to Accept, Verify and Check ID cards?
- Hours of Operation: Serving alcohol and Stop Service Time
- Serving It Right Certificate
- Record an Incident or Event in a Logbook
- Intervention
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