2024 ✅ Serving it Right Canada (SIR); Smart Serve; Certificate Test Answers 5

what is the key purpose of a house policy?
A: To implement procedures and strategies that reduce the over-consumption of alcohol
B: To implement service techniques that create a friendly ambience
C: To implement municipal ordinances regarding good-neighbour by-laws
D: To implement cooperative coordinated teamwork

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To implement procedures and strategies that reduce the over-consumption of alcohol

HINT: Provide workers with practical tactics that can be used in different alcohol-service situations, showcase professionalism, etc.


What is the key purpose of a house policy?
What is the purpose of a house policy?
A: To lower the risk of legal action
B: To demonstrate understanding towards guests
C: To reduce intoxication by selling profitable alternatives
D: To provide a pleasant service experience

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To lower the risk of legal action


What is a house policy?
A: A set of procedures and strategies for the service of alcohol
B: A policy for managers on how to deal with intoxicated patrons
C: A set of policies on RBS created by the government for licensees
D: A policy on how to get an intoxicated patron home

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A set of procedures and strategies for the service of alcohol


A house policy is:
A: A set of policies for RBS procedures created by a licensee or manager for his or her individual establishment
B: A policy for managers on how to deal with intoxicated patrons
C: A set of policies on RBS created by the government for licensees
D: A policy on how to get an intoxicated patron home

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A set of policies for RBS procedures created by a licensee or manager for his or her individual establishment


What is a house policy? Serving It Right, Smart Server
A: A set of procedures and strategies for the service of alcohol
B: A booklet containing latest regulations and laws related to alcohol sales
C: A set of policies on responsible beverage service created by the government for licensees
D: A policy that defines the alcoholic and non-alcoholic beverages to be served in an establishment

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A set of procedures and strategies for the service of alcohol


Which statement is correct about a house policy?
A: It is a customized set of procedures based on the specific needs of an establishment
B: It is a standardized list of procedures provided to all liquor-primary establishments
C: It is a terms and conditions guide about liquor policies and is developed by the goverment
D: It is a policy statement that includes municipal ordinances regarding liquor sale and service

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It is a customized set of procedures based on the specific needs of an establishment


What is the best way to implement changes to a house policy?
What is the best way to implement a change in the house policy?
A: During staff meetings on a pre-determined date
B: Sending notices via email
C: Providing written notices
D: Using notices included in pay envelopes

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During staff meetings on a pre-determined date


What are the characteristics of a good house policy?
A: It is based on the risks unique to an establishment and includes input of staff and guests
B: It is improved from previous incidences
C: It is copied from another well-known establishment and includes input of managers
D: It is written by the manager

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It is based on the risks unique to an establishment and includes input of staff and guests


What is the importance of a house policy?
A: Provides practical tactics that can be used in different alcohol-service situations
B: Provides a description of the potential liability issues related to over-service
C: Lists the requirements for the type of liquor license including hours, capacity, etc.
D: Helps create customer awareness about underage drinking, intoxication, and overcrowding

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Provides practical tactics that can be used in different alcohol-service situations


What can a manager improve by utilizing the information captured in recent incident reports?
A: sales profit techniques
B: establishment's ambience
C: customer behaviour
D: house policies

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house policies


What should house policies for responsible beverage service include?
A: ways to prevent intoxication, fighting, and overcrowding
B: ways to prevent overcrowding, intoxication, and infestation
C: ways to prevent underage drinking, intoxication, and overcrowding
D: ways to prevent underage drinking, overcrowding, and food poisoning

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ways to prevent underage drinking, intoxication, and overcrowding


Location: Canada, Ontario, British Columbia - Serve it Right SIR BC, Canada
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Incident records should be preserved for how many years?
A: 2
B: 4
C: 6
D: 10

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6


When documenting an incident, which information is NOT relevant and does NOT need to be included in a logbook?
A: The nature of the incident
B: The guest's place of employment
C: The location of the incident
D: A description of all parties involved

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The guest's place of employment


When is an incident recorded in the logbook?
A: when a guest is refused service
B: when a guest is angry
C: when a guest is intoxicated
D: when a guest appears to be intoxicated

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when a guest is refused service


What are the characteristics of a good logbook?
What are the best characteristics of a good logbook
A: should be a bound book with page numbers printed
B: should be a leaf-binder that allows adding incident reports when required
C: should be of the type approved by the Liquor Control and Licensing Branch
D: should be a file folder, with space to insert individual incident report forms and sales receipts

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should be a bound book with page numbers printed


Incidents with minors, intoxicated or problem patrons should be recorded in a logbook that:
A: is kept for one month
B: is kept in a loose-leaf binder
C: is filled out and read by the manager only
D: includes relevant sales slips, if available
E: all of the above

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includes relevant sales slips, if available


When documenting an incident, what information needs to be included in a logbook?
A: Nature of the incident such as time, place, date and description of the incident
B: Description of the parties involved and action taken
C: Employee accounts of the incident and names of witnesses
D: Sales records associated with the incident
E: All of the above

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All of the above


When documenting an incident, what information needs to be included in a logbook?
A: a photograph of the guest
B: a copy of the guest's primary ID
C: the server's employment history
D: a description of all parties involved

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a description of all parties involved


Which is the key reason that an incident log be a bound logbook instead of one that is not bound?
A: it will have more credibility in a court of law
B: it will be easy to identify
C: it will stay together longer
D: it has a more professional appearance

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it will have more credibility in a court of law


When is the best time to record events in a logbook?
A: as soon as a manager approves
B: immediately after an incident occurs
C: as soon as the incident can be verified with witnesses
D: immediately after the premises have been vacated by all guests

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immediately after an incident occurs


What additional documents pertaining to an incident are retained?
A: a copy of the server's employee ID
B: a copy of the guests' driver's license
C: the sales records associated with the incident
D: the SIR certification records of the staff and manager

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the sales records associated with the incident


What may be a crucial element of defense in civil litigation and in enforcement hearings before the Liquor Control and Licensing Branch?
What may be a crucial element of defence in civil litigation and in enforcement hearings before the Liquor and Cannabis Regulation Branch?
A: key details captured in an incident log
B: the written house policy of an establishment
C: detailed information about cross-training provided to staff
D: the list of updates made to the house policy based on incidents

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key details captured in an incident log


What information should be documented in an incident log?
A: names and addresses of intoxicated patrons
B: arrival and departure times for large groups of patrons
C: number of patrons served alcoholic beverages
D: when alternate transportation has been arranged for a patron

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names and addresses of intoxicated patrons


How to record an incident or event in a logbook?
How does one record incidents and share information?
ANSWER: Details of significant events can be recorded in a logbook, kept for up to seven years. A complete log can be used in civil litigation, entries can be used as learning tool.

Incident report
ANSWER: is a written record of any event that has occurred in an establishment that could result in future legal action.

Incident report should be written when? (8)
  • intoxicated guest is refused service
  • minor presents false ID
  • guest become violent or fight breaks out
  • anytime guest is asked by staff to leave
  • arranged transportation for guest
  • liquor inspector visits establishment
  • guest has accident or becomes Ill
  • police are called
Incident report should include?
  • date time incident
  • servers and managers on duty
  • name of guest, type of clothing, general attitude
  • condition of guest
  • details about guests in the party
  • witness (name, address, number)
  • info on guest driving
  • bill
  • steps take to arrange transportation
  • details of any police involved
  • any other important details
  • write out immediately
Incidents with minors, intoxicated or problem patrons should be recorded in a logbook that:
ANSWER: includes relevant sales slips, if available

There are three steps to record incidents and share information:
  • system of recording incidents
  • dedicated logbook
  • detailed account of incidents
Dedicated Logbook
  • Record incidents when the have had to refuse service because customers were minors or intoxicated.
  • Signed by the a manager
  • Record all sales records with time, place, date and nature of the incident, description of the parties involved, the action taken, and names of witnesses and other pertinent information.
How is coordinated teamwork implimented?
ANSWER: Identify co-workers, identify problem customers, record incidents, share information.

List the important details to include in an incident log
  • key details are captured and that all sales records associated with the incident are preserved.
  • Details should include the time, place, date and nature of the incident, a description of the parties involved, the action taken, the names of witnesses and any other pertinent information.
How to use an incident log
  • Record details of events in a logbook and keep these records, along with sales slips, for at least seven years.
  • Use entries as a learning tool and to debrief staff.
When documenting an incident, what information needs to be included in a logbook?
  • Nature of the incident such as time, place, date and description of the incident
  • Description of the parties involved and action taken
  • Employee accounts of the incident and names of witnesses
  • Sales records associated with the incident
Which is the key reason that an incident log be a bound logbook instead of one that is not bound?
ANSWER: it will have more credibility in a court of law

What may be a crucial element of defense in civil litigation and in enforcement hearings before the Liquor Control and Licensing Branch?
ANSWER: key details captured in an incident log

What additional documents pertaining to an incident are retained?
ANSWER: the sales records associated with the incident

When documenting an incident, which information is NOT relevant and does NOT need to be included in a logbook?
ANSWER: The guest's place of employment

When is an incident recorded in the logbook?
ANSWER: when a guest is refused service

What are the characteristics of a good logbook?
ANSWER: should be a bound book with page numbers printed

When is the best time to record events in a logbook?
ANSWER: immediately after an incident occurs

What should be done when a fake or invalid ID is suspected?
ANSWER: record ID information and refuse service

What information should be documented in an incident log? RBS EXAM
What information should be documented in an incident log alcohol
What information should be documented in an incident log at a bar

ANSWER: 1.) Nature of the incident or an event
2.) Including date, time, place
3.) What happened, a description of the parties involved, the action taken,
4.) Names and addresses of witnesses, who witnessed the event.

An incident documentation log should contain all of the following except
The British Columbia’s Liquor Control and Licensing Act Smart Serve; Serving it Right Canada (SIR) Responsible Beverage Service Program Guidelines and ID Verification; SIR certificate Test Answers

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