★ Incident records should be preserved for how many years?

Incident records should be preserved for how many years?
  2
  4
  6
  10

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6


When documenting an incident, which information is NOT relevant and does NOT need to be included in a logbook?
  The nature of the incident
  The guest's place of employment
  The location of the incident
  A description of all parties involved

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The guest's place of employment


★ When is an incident recorded in the logbook?
  when a guest is refused service
  when a guest is angry
  when a guest is intoxicated
  when a guest appears to be intoxicated

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when a guest is refused service


What are the characteristics of a good logbook?
What are the best characteristics of a good logbook
  should be a bound book with page numbers printed
  should be a leaf-binder that allows adding incident reports when required
  should be of the type approved by the Liquor Control and Licensing Branch
  should be a file folder, with space to insert individual incident report forms and sales receipts

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should be a bound book with page numbers printed


Incidents with minors, intoxicated or problem patrons should be recorded in a logbook that:
  is kept for one month
  is kept in a loose-leaf binder
  is filled out and read by the manager only
  includes relevant sales slips, if available
  all of the above

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includes relevant sales slips, if available


★ When documenting an incident, what information needs to be included in a logbook?
  Nature of the incident such as time, place, date and description of the incident
  Description of the parties involved and action taken
  Employee accounts of the incident and names of witnesses
  Sales records associated with the incident
  All of the above

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All of the above


★ When documenting an incident, what information needs to be included in a logbook?
  a photograph of the guest
  a copy of the guest's primary ID
  the server's employment history
  a description of all parties involved

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a description of all parties involved


★ Which is the key reason that an incident log be a bound logbook instead of one that is not bound?
  it will have more credibility in a court of law
  it will be easy to identify
  it will stay together longer
  it has a more professional appearance

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it will have more credibility in a court of law


When is the best time to record events in a logbook?
  as soon as a manager approves
  immediately after an incident occurs
  as soon as the incident can be verified with witnesses
  immediately after the premises have been vacated by all guests

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immediately after an incident occurs


SMART SERVE, SERVING IT RIGHT (SIR) What additional documents pertaining to an incident are retained?
  a copy of the server's employee ID
  a copy of the guests' driver's license
  the sales records associated with the incident
  the SIR certification records of the staff and manager

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the sales records associated with the incident


★ What may be a crucial element of defense in civil litigation and in enforcement hearings before the Liquor Control and Licensing Branch?
What may be a crucial element of defence in civil litigation and in enforcement hearings before the Liquor and Cannabis Regulation Branch?
  key details captured in an incident log
  the written house policy of an establishment
  detailed information about cross-training provided to staff
  the list of updates made to the house policy based on incidents

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key details captured in an incident log


What information should be documented in an incident log?
A.) names and addresses of intoxicated patrons
B.) arrival and departure times for large groups of patrons
C.) number of patrons served alcoholic beverages
D.) when alternate transportation has been arranged for a patron

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names and addresses of intoxicated patrons


How to record an incident or event in a logbook?
How does one record incidents and share information?
Details of significant events can be recorded in a logbook, kept for up to seven years. A complete log can be used in civil litigation, entries can be used as learning tool.

Incident report
is a written record of any event that has occurred in an establishment that could result in future legal action.

Incident report should be written when? (8)
  • intoxicated guest is refused service
  • minor presents false ID
  • guest become violent or fight breaks out
  • anytime guest is asked by staff to leave
  • arranged transportation for guest
  • liquor inspector visits establishment
  • guest has accident or becomes Ill
  • police are called

Incident report should include?
  • date time incident
  • servers and managers on duty
  • name of guest, type of clothing, general attitude
  • condition of guest
  • details about guests in the party
  • witness (name, address, number)
  • info on guest driving
  • bill
  • steps take to arrange transportation
  • details of any police involved
  • any other important details
  • write out immediately

Incidents with minors, intoxicated or problem patrons should be recorded in a logbook that:
includes relevant sales slips, if available

There are three steps to record incidents and share information:
  • system of recording incidents
  • dedicated logbook
  • detailed account of incidents

Dedicated Logbook
  • Record incidents when the have had to refuse service because customers were minors or intoxicated.
  • Signed by the a manager
  • Record all sales records with time, place, date and nature of the incident, description of the parties involved, the action taken, and names of witnesses and other pertinent information.

How is coordinated teamwork implimented?
Identify co-workers, identify problem customers, record incidents, share information.

List the important details to include in an incident log
  • key details are captured and that all sales records associated with the incident are preserved.
  • Details should include the time, place, date and nature of the incident, a description of the parties involved, the action taken, the names of witnesses and any other pertinent information.

How to use an incident log
  • Record details of events in a logbook and keep these records, along with sales slips, for at least seven years.
  • Use entries as a learning tool and to debrief staff.

Incident records should be preserved for how many years?
6

When documenting an incident, what information needs to be included in a logbook?
  • Nature of the incident such as time, place, date and description of the incident
  • Description of the parties involved and action taken
  • Employee accounts of the incident and names of witnesses
  • Sales records associated with the incident

Which is the key reason that an incident log be a bound logbook instead of one that is not bound?
it will have more credibility in a court of law

What may be a crucial element of defense in civil litigation and in enforcement hearings before the Liquor Control and Licensing Branch?
key details captured in an incident log

What additional documents pertaining to an incident are retained?
the sales records associated with the incident

When documenting an incident, which information is NOT relevant and does NOT need to be included in a logbook?
The guest's place of employment

What can a manager improve by utilizing the information captured in recent incident reports?
house policies

When is an incident recorded in the logbook?
when a guest is refused service

What are the characteristics of a good logbook?
should be a bound book with page numbers printed

When is the best time to record events in a logbook?
immediately after an incident occurs

What should be done when a fake or invalid ID is suspected?
record ID information and refuse service

What information should be documented in an incident log? RBS EXAM
What information should be documented in an incident log alcohol
What information should be documented in an incident log at a bar
1.) Nature of the incident or an event
2.) Including date, time, place
3.) What happened, a description of the parties involved, the action taken,
4.) Names and addresses of witnesses, who witnessed the event.

An incident documentation log should contain all of the following except




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