• Understanding how alcohol affects your customers
• Being able to effectively recognize intoxicated individuals
• How to refuse a sale
• How to prevent disturbances
• How to check IDs and recognize underage patrons
• How to recognize third-party sales
Restaurant or eating place licenses are issued on the formula of one license for each ______ of population within a political subdivision of the state.
A.) 1000
B.) 1500
C.) 3000
D.) 4500
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1500
Which of the following is NOT one of the license types that allow for the opportunity to sell growlers of beer to customers for off-premises consumption?
A.) Package store
B.) Brewpub
C.) Brewery
D.) Bottling works
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Bottling works
Alcohol may not be sold between the hours of ______.
A.) 12 a.m. and 8 a.m.
B.) 5 a.m. and 8 a.m.
C.) 2 a.m. and 11 a.m.
D.) 3 a.m. and 7 a.m.
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5 a.m. and 8 a.m.
A minor consuming or in possession or control of alcohol is a violation that is punishable by a fine of ______.
A.) $1,500
B.) $1,000
C.) $500
D.) $100
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$500
Which of the following is NOT one of the license types that must post the three separate warning signs on the licensed or designated premises?
A.) Restaurant or eating place
B.) Club
C.) Package store
D.) Destination resort
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Destination resort
Sellers of alcohol have a responsibility to protect _____.
A.) Public safety
B.) Their establishments
C.) Their jobs
D.) The right to drink
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Public safety
Once alcohol enters the mouth, _____ of it is immediately absorbed into the bloodstream.
A.) 20 percent
B.) 15 percent
C.) 10 percent
D.) 5 percent
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5 percent
Alcohol is a central nervous system _____.
A.) Stimulant
B.) Depressant
C.) Hallucinogen
D.) Antihistamine
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Depressant
Which of the following is NOT a factor that affects absorption rate?
A.) Alcohol content of the drink
B.) Speed of drinking
C.) Individual metabolism
D.) Personal tolerance
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Personal tolerance
How many ounces is one serving of hard alcohol?
A.) 12 ounces
B.) 5 ounces
C.) 1-1/2 ounces
D.) 1/2 ounce
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1-1/2 ounces
Which of the following is NOT a sign that someone is experiencing alcohol poisoning?
A.) Rapid breathing
B.) Vomiting
C.) Cold, clammy skin
D.) Seizures
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Rapid breathing
Your observations will be based upon all of the following EXCEPT:
A.) What you see, hear, and illicit from your customers during normal contact
B.) Conversations you initiate
C.) Observations of the customer’s interactions with other people
D.) Prior experience with the customer outside of work
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Prior experience with the customer outside of work
When communicating with a customer, which of the following is NOT a question you should consider while your customer is speaking?
A.) Is the person losing their train of thought easily?
B.) Is the person’s speech slurred or irregular?
C.) Does my job require me to serve this person?
D.) Is the person responding inappropriately to questions?
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Does my job require me to serve this person?
Which of the following is NOT an obvious behavior clue?
A.) Inhibitions become relaxed.
B.) Judgment becomes sound.
C.) Reactions slow down.
D.) Coordination is affected.
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Judgment becomes sound.
When should you leave intoxicated patrons alone?
A.) When they are sick
B.) When they can’t walk home
C.) Always leave them alone
D.) Never leave them alone
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Never leave them alone
When handling an intoxicated person, which of the following is NOT a manner in which you should speak?
A.) Clear
B.) Firm
C.) Abrupt
D.) Calm
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Abrupt
Which of the following is NOT a characteristic of anxiety?
A.) Jingling coins
B.) Verbal fights
C.) Tapping feet
D.) Drumming fingers
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Verbal fights
When checking IDs, which of the following is NOT a question to ask yourself? A.) How old does the customer appear to be? B.) How is the customer dressed? C.) Does the customer appear confident? D.) Why does this customer look familiar?
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Why does this customer look familiar?
Why do minors tend to gather in groups?
A.) For safety in numbers
B.) For a sense of identity
C.) For a sense of self
D.) For a feeling of power
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For a sense of identity
A counterfeit ID is intended to look identical to an official document, but _____ is not authentic.
A.) The document itself
B.) The personal information
C.) The date of birth
D.) The signature
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The document itself
SET stands for _____.
What does SET stand for alcohol?
A.) Strong, Enough, Tolerance
B.) Some, Equal, Too many
C.) Sober, Enough, Too much
D.) Subdue, Enforce, Turn in
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Sober, Enough, Too much
EXPLANATION: SET Technique:S-E-T stands for Sober–Enough–Too Much. Servers use the SET Technique todecide whether they should serve individuals (sober), attempt to slow down their drinking(enough), or cut them off (too much).
EXPLANATION: SET Technique:S-E-T stands for Sober–Enough–Too Much. Servers use the SET Technique todecide whether they should serve individuals (sober), attempt to slow down their drinking(enough), or cut them off (too much).
Which of the following is NOT a tip for slowing someone down?
A.) Serve straight drinks with water on the side.
B.) Use pitcher service when serving a group.
C.) Do not bring a drink for one person at another’s request.
D.) Divert attention away from drinking to dancing, pool, etc.
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Use pitcher service when serving a group.
If the customer insists on driving and refuses all offers for alternative transportation, it is your obligation to notify _____.
A.) The manager
B.) The police
C.) The customer’s family
D.) The customer’s friends
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The police
Which of the following is NOT something you should do if the customer becomes abusive?
A.) Stay calm and do not provoke the customer.
B.) Refer the customer to your supervisor.
C.) If a criminal act occurs, intervene.
D.) Notify management and the authorities, if needed.
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If a criminal act occurs, intervene.
What is it called when an adult tries to purchase alcohol for a minor?
A.) Switch out
B.) Felony
C.) Alcohol swapping
D.) Third-party sale
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Third-party sale
EXPLANATION: Third-Party Sales:A method used by minors to obtain alcohol, when minors ask an adult to buyalcohol for them.
EXPLANATION: Third-Party Sales:A method used by minors to obtain alcohol, when minors ask an adult to buyalcohol for them.
On the warning sign for unaccompanied persons under 21 years of age who enter the premises, what is the civil liability damages amount posted on the sign?
A.) $1,000
B.) $1500
C.) $30,000
D.) $50,000
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$1500
Which type of permit does a holder need if they are holding a temporary graduation celebration event for the local high school graduation?
A.) DE designation
B.) Restaurant caterer’s
C.) Club license caterer’s
D.) Art exhibit
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DE designation
How long must proof-of-age forms be retained?
A.) 30 days
B.) 45 days
C.) 90 days
D.) 120 days
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90 days
Which license allows the holder to sell beer and wine at a premises located on the campus of a college or university for consumption on the licensed premises only?
A.) Club
B.) Pub
C.) Restaurant or eating place
D.) Recreational site
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Pub
Arcade-style games, pinball machines, and pool tables are all types of ______.
A.) Amusement devices
B.) Contests of chance
C.) Gambling devices
D.) Devices of chance
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Amusement devices
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Alcohol Test Answers ★ Q&As 2020, 2021, 2022, 2023, 2024
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