Kevin is a server at a wedding. He has just agreed it's a guess at one of the tables and has noticed that one of his guests, Robert, seems tired and has already spilled some of this water.

★ Q: Kevin is a server at a wedding. he has just greeted the guests at one of his tables and has noticed that one of the guests, robert, seems tired and has already spilled some of his water. kevin engages the guests in conversation, makes eye contact and listens carefully to what they are saying and how they say. No one is being too loud and they are not slurring their words or being inappropriate. He asks how they are doing and if there is a designated driver. Which of the following has Kevin used to assess his guest?

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He, assess the guests physical and behavioural state, used his listening an observational skills, and ask questions.