A: Call 911 and BC poison control.
B: Refuse further service of alcohol.
C: Provide the customer a coffee to sober them up.
D: Provide the customer a blanket and order a taxi.
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Call 911 and BC poison control.
A suspected minor presents to a liquor primary establishment with a British Columbia Driver’s Licence indicating he is 22 years old. The staff member suspects the ID is fake. What should the staff member do?
A: Ask for a second piece of identification.
B: Refuse to serve the individual.
C: Allow the individual to consume alcoholic drinks as he is an adult.
D: Allow the individual to stay but restrict consumption to non-alcoholic drinks.
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Refuse to serve the individual.
A group of four friends enters the liquor primary establishment. As one of the friends is in the bathroom, the group orders a pitcher of beer. The server asks for identification from the three friends at the table and it is determined that they are all 19 years old. When the server brings over the pitcher of beer, the fourth friend leaves the table again. Why should the server be cautious?
A: The fourth friend may be suffering from food poisoning.
B: The fourth friend may be underage.
C: The fourth friend may want another type of drink.
D: The fourth friend may be a victim of drink spiking.
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The fourth friend may be underage.
A patron demonstrates signs of intoxication yet they insist that it is safe for them to drive home. What should the staff do?
A: Staff may have a duty of care for the intoxicated patron.
B: Trust that the patron is not intoxicated and allow them to drive home.
C: Insist that the patron have coffee and something to eat before driving home.
D: Offer the patron a free alcoholic beverage if they remain on the premises.
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Staff may have a duty of care for the intoxicated patron.
Patron A and Patron B are on a date. While Patron A is in the washroom, Patron B asks the server to add a shot of Vodka to Patron A’s iced tea. Patron B insists that Patron A had asked for the addition. What should the server do?
A: Add the shot to the iced tea as this is Patron A’s request.
B: Refuse to add the shot until Patron A asks directly.
C: Fill an incident report for the supervisor.
D: Report Patron B to the authorities.
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Refuse to add the shot until Patron A asks directly.
A patron has been continuously bothering a couple seated at the next table even after multiple interventions from the staff. What should the staff member do next?
A: Escort the patron out of the establishment.
B: Offer the couple a more secluded table.
C: Inform the patron that they are bothering the couple.
D: Call the local police department.
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Escort the patron out of the establishment.
True or False: Staff members in a liquor primary establishment are under the obligation to allow entry and provide service to all individuals.
A: True
B: False
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FALSE
Which of the following staff members requires a Serving it Right certification?
A: All kitchen staff at a catered event.
B: All staff at a wedding hosting 200 guests.
C: All staff at a Duty Free store.
D: All staff at a care facility.
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All staff at a Duty Free store.
For how long should incident reports be kept?
A: Six months
B: One year
C: Three years
D: Six years
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Six years
True or False: A person can only be charged with impaired driving if their Blood Alcohol Concentration (BAC) is equal to or greater than 0.05%.
A: True
B: False
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FALSE
An individual orders a pitcher of beer at last call. What action might be best for the server to take?
A: Serve the individual a pitcher of beer.
B: Inform the individual that service has stopped.
C: Offer the individual a single serving of beer instead.
D: Ask the individual how much they have had to drink.
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Offer the individual a single serving of beer instead.
True or False: Staff are prohibited from using force when ejecting a troublesome patron from the establishment.
A: True
B: False
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FALSE
True or False: A licensee is responsible for patrons who have consumed non-alcoholic drinks but appear to be intoxicated by cannabis.
A: True
B: False
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TRUE
True or False: Servers who are 16 may serve liquor at food-primary establishments under certain conditions.
A: True
B: False
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TRUE
True or False: Staff are allowed to consume up to one standard drink while on a break.
A: True
B: False
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FALSE
True or False: A patron may consume their own artisanal craft beer at a food-primary establishment.
A: True
B: False
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FALSE
What is the overall goal of a RBS program?
What is the overall goal of a Responsible Beverage Service (RBS) program?
A: Reduce the risk of alcohol-related problems.
B: Control the pricing of alcoholic beverages.
C: Inspect establishments for standards compliance.
D: Provide legal representation for licensees.
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Reduce the risk of alcohol-related problems.
When selling and/or serving liquor, which of the following is true?
A: Staff only need to check one piece of ID if a patron is suspected to be a minor.
B: Staff may have a duty of care to patrons.
C: Staff can allow intoxicated patrons to remain in the establishment’s service area.
D: Staff can continue to serve intoxicated patrons alcoholic beverages.
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Staff may have a duty of care to patrons.
A bartender works for a manager that openly encourages their staff to consume alcohol while on the job. A colleague, who is a family friend of the manager, orders a shot for themselves while waiting on their customer’s order to be ready. What should the bartender do?
A: Serve the colleague the shot as this is the establishment’s policy.
B: Ask the colleague to consume the drink out of sight of the patrons.
C: Refuse to serve the colleague the drink.
D: Inform the colleague that they have a limit of one drink per shift.
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Refuse to serve the colleague the drink.
A staff member is serving three individuals. Patron A has had one 12-ounce beer at 5% alcohol by volume and a 1.5-ounces shot of vodka at 40% alcohol by volume. Patron B has had two 5-ounce glasses of white wine at 12% alcohol by volume. Patron C has had two 1.5 ounce shots of tequila at 40% alcohol by volume. Which patron has consumed the highest percentage of alcohol?
A: Patron A has consumed the highest percentage of alcohol.
B: Patron B has consumed the highest percentage of alcohol.
C: Patron C has consumed the highest percentage of alcohol.
D: All patrons have consumed the same volume of alcohol.
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All patrons have consumed the same volume of alcohol.
A customer is purchasing a bottle of wine from a grocery store authorized to sell wine. The only person working at the till is 18 years of age and holds a Serving it Right certification. Can the till attendant make the sale?
A: Yes, the till attendant is an adult and can put through the sale.
B: Yes, as long as the till attendant has a Serving it Right certification.
C: No, the till attendant needs additional training before being able to make the sale.
D: No, the till attendant must be 19 years of age to be able to make the sale.
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No, the till attendant must be 19 years of age to be able to make the sale.
A European customer presents to a bar and provides the following pieces of identification: a foreign passport indicating the client is 18 years old and a credit card. The customer informs the bartender that in their country of residence the legal drinking age is 18 years old. What should the bartender do?
A: Inform the customer that the legal drinking age in BC is 19.
B: Serve the customer as they are legally allowed to drink in their country of residence.
C: Ask the manager for special permission to serve this customer.
D: Request another proof of identification containing a picture.
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Inform the customer that the legal drinking age in BC is 19.
A 23-year-old healthy man has consumed two standard drinks in the past two hours and does not appear to be intoxicated. Suddenly, he starts showing signs of poor coordination and slurred speech. What should the server suspect?
A: Overconsumption
B: Drink spiking
C: Intoxication
D: Tolerance
Click here to know the Answer
Drink spiking
A minor is caught attempting to buy a bottle of liquor from a liquor store. The staff member observes the minor talking to an adult. A couple of minutes later, the same adult is wanting to purchase the same bottle of liquor with cash. What should the staff member do?
A: Sell the bottle to the adult customer.
B: Ask the customer for identification.
C: Refuse to sell the bottle to the customer.
D: Suggest to the customer an alternative liquor.
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Refuse to sell the bottle to the customer.
A female individual walks up to the bar. She quickly flashes her identification and immediately begins asking the bartender about his interests. After a couple of minutes of conversation, she orders a vodka tonic. What should the bartender do?
A: Serve the client a vodka tonic.
B: Ask to see her identification.
C: Maintain conversation to upkeep good customer service.
D: Determine how many drinks she has already had.
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Ask to see her identification.
A 38-year-old individual comes stumbling into the bar singing loudly with his friends and presents with blood shot eyes. He asks for a whiskey double. What should the bartender do?
A: Serve the individual his whiskey double and monitor his behaviour.
B: Ask for one piece of identification prior to serving the individual his drink.
C: Refuse to serve the individual and remove him from the service area.
D: Refuse to serve the whiskey double and offer the individual a beer instead.
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Refuse to serve the individual and remove him from the service area.
A server notices that a 60-year-old patron is reporting feeling very dizzy. The patron has consumed two shots of whiskey and advises that they have taken cold medication in the last hour. What should the server do next?
A: Call an ambulance for medical treatment.
B: Arrange for transportation home.
C: Keep observing the patron for signs of intoxication.
D: Log the incident and report to supervisor.
Click here to know the Answer
Call an ambulance for medical treatment.
A 17-year-old male is ordering a drink on behalf of his 50-year-old father seated at a nearby table. What should the staff member do?
ANSWER:Inform the son that he cannot be served alcohol.
Two individuals at a food primary establishment have ordered a bottle of wine. At closing time, the patron’s wine bottle is still half full. What should the staff member do?
ANSWER:Ask the patrons if they want the wine bottle sealed for take-away.
An individual with a speech impediment is ordering a 5-ounce glass of wine. The server is hesitant to serve the individual as their impediment resembles signs of intoxication. What should the server do?
ANSWER:Engage the individual to determine levelof sobriety.
What is one way an establishment canassist in getting patrons home safely?
ANSWER:Post signs promoting designated driverprograms in visible areas.
The British Columbia’s Liquor Control and Licensing Act Smart Serve; Serving it Right Canada (SIR) Responsible Beverage Service Guidelines and ID Verification; SIR certificate Test Answers
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Alcohol Test Answers ★ Q&As 2020, 2021, 2022, 2023, 2024
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