Alaska Alcohol Seller/Server Education Course Answers 1

Throughout this Alaska Alcohol Seller/Server Education course, you will learn techniques for accomplishing this, including:

• Understanding how alcohol affects your customers
• Being able to effectively recognize intoxicated individuals
• How to refuse a sale
• How to prevent disturbances
• How to check IDs and recognize underage patrons
• How to recognize third-party sales

Valid forms of ID include all of the following EXCEPT:
A.) Valid driver’s license
B.) Valid state-issued ID card
C.) Passport
D.) Student ID cards

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Student ID cards


Which of the following is NOT a step that should be taken when cutting someone off?
A.) Verify your observations
B.) Be judgmental and threatening
C.) Remove alcohol from the table
D.) Communicate your actions

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Be judgmental and threatening


Which of the following is NOT a sign of intoxication?
A.) Clumsiness
B.) Slurred speech
C.) Aggression
D.) Coherent statements

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Coherent statements


Mimicking others in their social group best represents which of the following characteristics of minors?
A.) The need to gather in groups
B.) The need to conform
C.) A preoccupation with how the individual appears to others
D.) Easily embarrassed or humiliated

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The need to conform


When is it safe for a pregnant person to drink?
A.) Never
B.) Throughout their pregnancy
C.) During their first trimester
D.) During their second trimester

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Never


As a seller, your job is to protect all of the following EXCEPT:
A.) The public
B.) The government
C.) Yourself from liability
D.) The establishment from liability

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The government


The failure to behave as an ordinary, responsible, and prudent person would in the same situation is known as in _____.
A.) Civil Liability
B.) Criminal Liability
C.) Ill behavior
D.) Local enforcement

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Civil Liability


When selling alcohol, most states consider your establishment responsible for all of the following EXCEPT:
A.) Not selling alcohol to minors (those under age 21)
B.) Not selling alcohol to someone who is identifiably intoxicated
C.) Intervening when there is a drunken person around
D.) Knowing your customers’ alcohol tolerance

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Knowing your customers’ alcohol tolerance


Liability for illegal alcohol sales can be any of the following EXCEPT:
A.) Civil
B.) Private
C.) Criminal
D.) Administrative

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Private


Dram shop laws are established:
A.) At the state level through common law, legislation, or both
B.) By the federal government
C.) By local jurisdictions, where the alcohol is distributed
D.) By local businesses and law firms in the area

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At the state level through common law, legislation, or both


In the average person, what percentage of alcohol is absorbed through the small intestine?
A.) 65 percent
B.) 70 percent
C.) 75 percent
D.) 82 percent

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75 percent


How is “one drink” of alcohol defined?
A.) The amount of ethyl alcohol the average human body can metabolize in one hour
B.) The amount of ethyl alcohol that a person ingests in one hour
C.) The amount of ethyl alcohol the liver can oxidize in one hour
D.) The percent increase of alcohol in the blood over a period of several hours

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The amount of ethyl alcohol the average human body can metabolize in one hour


Which of the following is NOT a main factor affecting a person’s BAC?
A.) Weight
B.) Sex
C.) Ethnicity
D.) Rate of consumption

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Ethnicity


A person should not drink alcohol when they are feeling all of the following EXCEPT:
A person should not drink alcohol when they are feeling the following except
A.) Hungry
B.) Angry
C.) Tired
D.) Thirsty

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Thirsty


Which of the following is the legal driving limit in all states?
A) .08
B) .15
C) .30
D) .60

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.08


Careful _____ can provide a great deal of the information needed to sell alcohol responsibly.
A.) Communication
B.) Observation
C.) Coordination
D.) Questioning

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Observation


The law requires that you make a _____ effort to avoid making illegal sales of alcohol.
A.) Diligent
B.) Decent
C.) Reasonable
D.) Modest

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Diligent


Which of the following is NOT a sign of intoxication?
A.) Trouble opening the door
B.) Difficulty getting money out
C.) Alcohol on the breath
D.) Balanced walking gait

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Balanced walking gait


_____ is a chronic, progressive disease.
A.) Alcoholism
B.) Addiction
C.) Alcohol poisoning
D.) Viral hepatitis

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Alcoholism


An inability to stand up straight demonstrates the behavioral clue of _____.
A.) Coordination
B.) Reaction
C.) Judgment
D.) Inhibition

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Coordination


To maintain a safe environment, an establishment should do all of the following EXCEPT:
A.) The parking lot and exterior should be clean and well-lit.
B.) Policies regarding non-service to minors should be clearly displayed.
C.) Most importantly, all staff should have a professional appearance and demeanor.
D.) The establishment should be large and accommodating to all customers.

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The establishment should be large and accommodating to all customers.


When handling an intoxicated person, you should do which of the following?
When handling an intoxicated person, which of the following should you do?
When handling an intoxicated person what should you do?
A.) Be a pushover
B.) Avoid letting other patrons get involved in the matter
C.) Enter a debate on the issue to explain your thoughts
D.) Grab a patron who has fallen down and help steady the person

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Avoid letting other patrons get involved in the matter


The first step in preventing disturbances is to create a _____ environment for your patrons.
A.) Relaxed and inviting
B.) Relaxed and structured
C.) Safe and comfortable
D.) Safe and secure

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Safe and comfortable


"Coming down" can be defined as which of the following?
Which of the following is the best description of coming down?
A.) When the drinker realizes how intoxicated they are and apologizes
B.) When the drinker feels sober and should be served again
C.) When someone passes out, intoxicated on the floor
D.) When the customer quits being belligerent and leaves the premises

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When the drinker realizes how intoxicated they are and apologizes


Which of the following is NOT an identifiable behavioral level in the development of an abusive situation?
A.) Anxiety
B.) Defensiveness
C.) Verbal aggression
D.) Coming down

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Verbal aggression


Compliance checks are conducted by _____.
A.) Parent organizations
B.) Law enforcement agencies
C.) Alcohol regulators
D.) Local news affiliates

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Law enforcement agencies


Which of the following is NOT a behavioral clue that someone may be underage?
A.) Gathering in a group
B.) Needing to conform
C.) Easily embarrassed or humiliated
D.) Not caring about appearances

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Not caring about appearances


Which of the following is NOT a valid form of ID?
A.) Student ID
B.) Passport
C.) Valid driver’s license
D.) U.S. active duty military ID

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Student ID


Which of the following is a sign that an ID may have been altered?
A.) Alignment of letters or numerals
B.) Watermarks on paper ID
C.) Unusual bumps or air pockets
D.) Unfamiliar type style

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Unusual bumps or air pockets


An incident log should contain all of the following EXCEPT:
A.) Date
B.) Time
C.) Description of the establishment
D.) Steps taken to deal with the problem

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Description of the establishment


Which is the best statement to use when refusing a sale?
A.) I’m sorry, I can’t legally sell to you this evening; I could lose my job.
B.) Sorry, can’t sell to drunks.
C.) Why don’t you sober up and leave?
D.) I can’t sell to you tonight, but go across the street, they probably will.

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I’m sorry, I can’t legally sell to you this evening; I could lose my job.


When refusing service to someone, you should do which of the following?
A.) Give them more to drink
B.) Communicate your actions to other staff members
C.) Let the customer hold on to the alcohol until it is safe
D.) Be judgmental and threatening

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Communicate your actions to other staff members


If a customer who you refused a sale to is uncooperative, you should:
A.) Raise your voice so they knows you are serious
B.) Call law enforcement authorities
C.) Physically threaten the customer
D.) Ask another customer to help you physically remove the customer

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Call law enforcement authorities


Which of the following is NOT a step you should take when refusing a sale?
A.) Remove the alcohol from the table
B.) Verify your observations
C.) Record the incident
D.) Give ultimatums

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Give ultimatums


Recording an incident is important to do for which of the following reasons?
A.) Should any questions arise at a later date, you will have a factual record
B.) Should you ever need legal leverage over a customer you have it written down
C.) To make sure that every employee on premises is equally to blame
D.) To keep track of first aid supplies

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Should any questions arise at a later date, you will have a factual record


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