2024 ✅ Serving it Right Canada (SIR); Smart Serve; Certificate Test Answers 8

When are licensees and staff obligated to protect patrons from harm related to drinking?
A: when the patrons are on the premises
B: when the patrons have left the premises
C: when the patrons are both on and off the premises
D: when the patrons are on the premises during regular business hours

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when the patrons are both on and off the premises


When does an establishment's duty of care for intoxicated persons end?
A: when they arrive home or another safe place
B: when they leave the establishment
C: when they are refused further service
D: when they stop drinking and pay the bill

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when they arrive home or another safe place


Which is the most effective way to discontinue service to an intoxicated guest?
A: negotiate with the guest in a calm manner
B: acknowledge the guest's disappointment
C: confront the guest with facts
D: ask the intoxicated guest to leave immediately

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acknowledge the guest's disappointment


What can an injured patron or innocent third party do if an establishment does not meet its duty of care obligations?
A: file a complaint with B.C.'s Human right Tribunal
B: take legal action against the licensee, manager, or server
C: take legal action against the Liquor Liability and Licensing Board
D: file a complaint with the police to request suspension or cancellation of the licence

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take legal action against the licensee, manager, or server


Why should food be served with alcohol?
A: food can help deal with physical, mental or emotional fatigue and stress
B: food absorbs all alcohol and prevents it from entering the bloodstream
C: food provides the right environment and can trigger a positive mood
D: food slows the absorption of alcohol in the bloodstream by up to 6 hours

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food slows the absorption of alcohol in the bloodstream by up to 6 hours


What's an incentive to entice intoxicated guests to take public transit?
What is an incentive to entice intoxicated guests to take public transit?
A: having the company of their friends or other guests
B: having a few transit tickets on hand
C: having an escort wait with them until the bus arrives
D: having the bus driver pick them up directly in front of the doors

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having a few transit tickets on hand


What should a server do when an intoxicated patron insists on driving home?
If the guest still insists on driving what should you do?
A: involve the police
B: have a bouncer confiscate the patron's keys
C: have an employee follow the patron until he or she arrives home
D: let the patron leave

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involve the police


What should a server do when an intoxicated patron insists on driving home?
If the guest still insists on driving what should you do?
A: offer the guest free parking for their car and call the taxi company
B: ensure that some other guest or server drives the patron home safely
C: confiscate the primary ID of the intoxicated patron so they are unable to drive
D: provide a ride to the patron at least part of the way home so they are away from the event premises

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offer the guest free parking for their car and call the taxi company


Courts in BC have assigned up to what percentage of the blame to establishments that allow patrons to drink and drive, resulting in injury or death to other citizens?
A: 15%
B: 25%
C: 50%
D: 75%

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50%


Which is most important to check when inspecting by touch a possible fraudulent piece of ID?
A: stickiness
B: thickness
C: sharp corners
D: chipped edges

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thickness


What is an acceptable primary ID?
A: credit card
B: Birth Certificate
C: out-of-province Driving License
D: SIN Card

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out-of-province Driving License


Which factor does NOT influence the individual's level of intoxication?
Which factor does not influence the individuals level of intoxication?
A: food
B: body size
C: medication
D: mixing drinks

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mixing drinks


Which factor does NOT influence intoxication?
A: health
B: gender
C: age
D: personality

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personality


How much time does it take for alcohol to be absorbed, enter the bloodstream and travel to the brain?
A: 2 hours
B: 3 minutes
C: 1 hour
D: half an hour

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3 minutes


How long does the duty of care last?
A: 24 hours
B: until the patron leaves the premises
C: until someone else assumes responsibility for the patron
D: until the patron arrives home or another safe place

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until the patron arrives home or another safe place


In order to meet the requirements of a food-primary establishment, when does all liquor need to be removed from patrons?
A: before 2:00 am
B: before 11:30 pm
C: before the last shift begins
D: 30 minutes of closing time
E: within 30 minutes of the end of liquor service according to the license

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within 30 minutes of the end of liquor service according to the license


What kind of body language and behaviour indicates the use of fake ID?
A: stumbling or staggering
B: darting eyes and fidgeting
C: cold, bluish or flushed skin
D: significantly slowed breathing

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darting eyes and fidgeting


The duty of care is imposed by what legal regulations?
A: the BC Alcohol Licensing Act
B: the Liquor and Gambling Control Act
C: Law of negligence and the BC Occupiers Liability Act
D: the Canadian Liquor Control and Licensing Act

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Law of negligence and the BC Occupiers Liability Act


Which is most likely to happen when an individual's heart beat and breathing rate are substantially reduced by the combined use of certain drugs and alcohol?
A: they may vomit uncontrollably
B: they may become comatose
C: they may perspire excessively
D: they may become aggressive

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they may become comatose


What should be done initially if a guest refuses to leave the premises?
A: walk away from the unpleasant situation to serve other guests
B: show your authority and ask for the guest to leave
C: threaten to physically remove the guest
D: get support from the backup co-worker and use force to remove the guest

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show your authority and ask for the guest to leave


After purchase, where may liquor be legally consumed?
A: in a public place
B: in a licensed premise
C: in a private liquor store
D: in a licensee retail store

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in a licensed premise


Which staff members must have SIR certification in food-primary licensed establishments where there is a restaurant lounge?
A: managers and all servers
B: managers and cooks
C: bartenders and cooks
D: bartenders and lounge servers

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managers and all servers


What is a fact about alcohol?
A: alcohol cools the body
B: alcohol warms the body
C: alcohol makes you happy
D: alcohol relieves stress

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alcohol cools the body


What is an effect of the combined use of alcohol and energy drinks?
A: intensified sedation
B: depressed respiratory functions
C: reduced feelings of intoxication
D: enhanced feelings of intoxication

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reduced feelings of intoxication


Which is the best way to refuse service to a minor?
A: make sure a manager is present
B: take their name and call the police
C: make sure a parent or guardian is present
D: politely, but authoritatively, expressing regret

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politely, but authoritatively, expressing regret


In most instances, how long after an incident in an establishment does a person's right to sue end?
A: 3 years
B: 1 year
C: 2 years
D: 6 months

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2 years


What is the most important goal of an RBS program?
A: educating staff
B: reducing liability
C: increasing profitablity
D: reducing alcohol-related problems

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reducing alcohol-related problems


What technique should be used when refusing service?
A: discretion
B: negotiation
C: compromise
D: confrontation

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discretion


What must staff do if a patron CANNOT produce two pieces of acceptable ID to prove they are of drinking age?
What must staff do when a patron cannot produce two pieces of acceptable I’d to prove they are of drinking age?
What do staff do when patron can’t produce 2 pieces of ID?
A: refuse entry or service
B: use their discretion when deciding whether or not to allow entry
C: get approval from a co-worker or manager before allowing entry
D: allow entry if the person can accurately answer questions about the year he or she was born

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refuse service


What must staff do if a patron CANNOT produce two pieces of acceptable ID to prove they are of drinking age?
What must staff do if a patron CANNOT produce two pieces of acceptable ID to prove they are of drinking age?
What do staff do when patron can’t produce 2 pieces of ID?
A: refuse entry or service
B: request manager to verify age and decide
C: make a note of the ID information in the incident logbook
D: ask date of birth and other personal information to verify age

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refuse entry or service


Which statement is correct about the duty of care?
A: a licensee and its management and staff owe the “duty of care” to its patrons and the general public
B: a licensee and its management and staff owe the “duty of care” to its patrons but not the general public
C: a licensee and its management and staff owe the “duty of care” to its patrons even after they have arrived home
D: a licensee and its management and staff owe the “duty of care” to its patrons while they are on the premises but not while they are off the premises

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a licensee and its management and staff owe the "duty of care" to its patrons and the general public


The British Columbia’s Liquor Control and Licensing Act Smart Serve; Serving it Right Canada (SIR) Responsible Beverage Service Program Guidelines and ID Verification; SIR certificate Test Answers
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