2024 ✅ Serving it Right Canada (SIR); Smart Serve; Certificate Test Answers 4

Which is the most effective way to discontinue service to an intoxicated customer?
A: be calm and discreet
B: negotiate with them
C: remove them immediately
D: have management serve them

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be calm and discreet


When an individual consumes alcohol on an empty stomach, how long does it take for his or her behaviour and coordination to be affected?
A: the effect is immediate
B: it takes a few minutes
C: it takes about 30 minutes
D: it takes about 60 minutes

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it takes a few minutes


Which is the most important action to minimize liability when an intoxicated patron has agreed to take a taxi home?
A: call the taxi company
B: pay for the patron’s ride home
C: ensure the patron gets into the taxi
D: alert the police in case the patron decides to drive while still intoxicated

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ensure the patron gets into the taxi


When are individuals most susceptible to the effects of alcohol?
A: after eating a light meal
B: when they are physically fit
C: when they consume alcohol early in the day
D: when they are physically and emotionally stressed

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when they are physically and emotionally stressed


When is a special event permit required?
A: when selling alcoholic drinks at private or public venues
B: when serving free alcoholic drinks to your invited guests in a public park
C: when serving free alcoholic drinks to your invited guests in a private residence
D: when hosting a party a restaurant for more than te individuals who may consume alcohol on the premises

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when selling alcoholic drinks at private or public venues


What should be taken into account when developing a house policy?
A: the experience of the staff
B: the needs of the establishment
C: the ability of customers to access public transit
D: the house policies of similar establishments in the area

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the needs of the establishment


What is the best way to implement changes to a house policy?
What is the best way to implement a change in the house policy
A: using notices included in pay envelopes
B: sending notices via email
C: providing written notices
D: during staff meetings on a pre-determined date

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during staff meetings on a pre-determined date


How does posting a house policy where customers can view it support responsible beverage service?
A: it informs staff about available alternate transportation in case of intoxication
B: it alerts staff about the policy for filing complaints against intoxicated customers
C: it alerts customers that the establishment does not serve to the point of intoxication
D: it serves as a reminder to staff so that they do not over-serve customers to the point of intoxication

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it alerts customers that the establishment does not serve to the point of intoxication


What can a manger improve by utilizing the information captured in recent incident reports?
A: house policies
B: customer behaviour
C: sales profit techniques
D: establishment's ambience

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house policies


In implementing responsible beverage service, which is the key impact of a house policy requiring two valid pieces of identification?
A: it discourages customers without valid identification from entering the establishment
B: it helps prevent the sale of liquor to minors
C: it gives door staff information about the guest that may be required later for an incident report
D: it provides management with information on the customer should they become repeatedly troublesome

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it helps prevent the sale of liquor to minors


What practice by management ensures an effective house policy that supports responsible beverage services?
A: conducting public meetings about various issues related to alcohol over-consumption
B: allowing staff to design and develop the house policy based on their knowledge and experience
C: supporting the decision of staff to deny service to customers when they apply the house policy
D: encouraging customers to drink responsibly by personally talking to guests as they enter the establishment

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supporting the decision of staff to deny service to customers when they apply the house policy


Aside from planned strategies, what must an establishment have to help in managing control through interventions?
A: house policy
B: drink rules
C: bar guidelines
D: opening/closing procedures

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house policy


How can a server calculate the volume of pure alcohol in a drink?
A: divide volume of alcohol by the patron's weight
B: divide percentage of alcohol by volume of alcohol
C: multiply volume of alcohol by the patron's weight
D: multiply percentage of alcohol by volume of alcohol

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multiply percentage of alcohol by volume of alcohol


Question: 4.0 ounces with 15% alcohol?
To calculate the answer:
15% and 4.0 ounces
15% = 15/100 = 0.15
0.15 X 4.0 ounces = 0.6 ounces of 100% alcohol

Answer: 0.6

Question: 1.0 ounce with 20% alcohol?
To calculate the answer:
20% and 1.0 ounce
20% = 20/100 = 0.20
0.20 X 1.0 ounce = 0.2 ounces of 100% alcohol

Answer: 0.2

Question: 20.0 ounce with 5% alcohol?
To calculate the answer:
5% and 20.0 ounces
5% = 5/100 = 0.05
0.05 X 20.0 ounces = 1.0 ounces of 100% alcohol

Answer: 1.0

What type of license is issued to businesses such as theatres and stadiums where the service of liquor is for on-premises consumption?
What type of license is issued to establishments whose main business is hospitality, entertainment or beverage service?
A: Food-primary license
B: Special-liquor license
C: Liquor-primary license
D: Beverage-primary license

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Liquor-primary license / Liquor-Primary Club License


What is the difference between a food-primary license and a liquor-primary license?
ANSWER:A food-primary license is issued to restaurants where the service of food is the primary focus.
A liquor-primary license is hospitality, entertainment or beverage service at an establishment

What is most critical to the success of an establishment's efforts to provide responsible beverage service?
A: a written house policy implemented and enforced by all staff
B: a visible and engaged shift supervisor or manager on the floor
C: free or discounted food items for guests that do not consume alcohol
D: a direct line and a house account and/or vouchers with a taxi company

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a written house policy implemented and enforced by all staff


What should servers do to avoid over-service?
What should servers do to avoid over-service? Serving it right
A: check ID to ensure that drinkers are of legal age
B: encourage drinkers to order a few beverages at a time
C: promote food and non-alcoholic alternatives
D: give a time limit on guests using facilities

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promote food and non-alcoholic alternatives


What is the best way to identify signs of intoxication?
A: spot the subtle changes in patrons as they drink
B: check with patrons if you see some signs but are unsure
C: ask patrons about the number of standard drinks consumed
D: take action only when specific changes in behavior are obvious

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spot the subtle changes in patrons as they drink


When someone is injured by an intoxicated person, even if only a small percentage of the total blame is assigned to the licensee by the courts, what can happen to the licensee in terms of the allocation of fault?
A: the licensee will only have to pay a small percentage of the damages
B: the licensee’s insurance will have to pay a small percentage of the damages
C: the licensee may have to pay for all of the damages
D: the licensee’s insurance premiums will increase

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the licensee may have to pay for all of the damages


What should be done when a fake or invalid ID is suspected?
A: refuse service and call security
B: confiscate ID and call the authorities
C: record ID information and refuse service
D: take pictures of the patron and call the police

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record ID information and refuse service


What must be ensured when checking ID?
What must be ensured in checking ID
A: both pieces of ID must have a photo
B: both pieces of ID must include the person's birth date
C: one of the two pieces of ID must be a valid credit card
D: one of the two pieces of ID must be issued by a government agency

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one of the two pieces of ID must be issued by a government agency


Which staff members must have SIR certification in a licensee retail store?
A: licensees, managers and sales staff
B: licensees and agents
C: managers and sales staff
D: licensees, managers and agents

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licensees, managers and sales staff


What is the first step that a server should take after assessing a situation and deciding to discontinue service to a guest?
A: remove all alcohol
B: identify a backup co-worker
C: notify the license holder
D: call the security

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identify a backup co-worker


What is the legislation governing the sale and service of alcohol in licensed establishments?
A: The Liquor and Gambling Control Act
B: The British Columbia’s Alcohol Licensing Act
C: The British Columbia’s Liquor Control and Licensing Act
D: The Canadian Liquor Control and Licensing Act

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The British Columbia’s Liquor Control and Licensing Act


2 What is the legislation governing the sale and service of alcohol in licensed establishments?
A: Liquor Control and Liability Act
B: Liquor Control and Licensing Act
C: Liquor Control and Licensing Board
D: Liquor Liability and Licensing Board

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Liquor Control and Licensing Act


Which is most important to ensuring that duty of care obligations are met?
A: give advice to intoxicated patrons
B: provide friendly and timely service
C: treat all customers fairly and without discrimination
D: protect patrons and the public from harm associated with drinking

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protect patrons and the public from harm associated with drinking


Which statement is correct about the rights to sue for an incident?
A: a person’s right to sue for an incident in an establishment ends after 6 months
B: a person’s right to sue for an incident in an establishment ends after 1 year
C: a person’s right to sue for an incident in an establishment ends after 2 years
D: a person’s right to sue for an incident in an establishment ends after 3 years

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a person’s right to sue for an incident in an establishment ends after 2 years


How should service be refused?
A: publicly and fairly
B: publicly and quickly
C: privately and forcefully
D: privately and discreetly

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privately and discreetly


How does staff training support effective teamwork when implementing an RBS program?
A: it prepares staff to assist each other when help is required
B: it educates staff in providing excellence in customer service
C: it equips staff to take over another section if a co-worker does not show up for their shift
D: it promotes respect and trust between co-workers when they understand each other's workload

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it prepares staff to assist each other when help is required


Which is a consequence of an individual having a high tolerance for alcohol?
A: the individual will be able to “out-drink” others
B: the server may serve the individual more drinks than others
C: the server may underestimate the individual’s level of intoxication
D: the individual will have a lower BAC than others who have consumed the same quantities of alcohol

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the server may underestimate the individual's level of intoxication


Why is a younger person less susceptible to the effects of alcohol as compared to an elderly person?
A: elderly person has more water in their system
B: younger person has more muscle tissue
C: elderly person has more fatty tissue
D: younger person has more blood in their system

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younger person has more blood in their system


Which is required in order to minimize legal liability with respect to the layout and condition of a licensed establishment?
A: it should be assessed and maintained to specifically protect patrons
B: it should be designed for efficient drink service
C: it should be regularly cleaned by certified personnel
D: it should be attractive and clean to attract the right type of customers

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it should be assessed and maintained to specifically protect patrons


The British Columbia’s Liquor Control and Licensing Act Smart Serve; Serving it Right Canada (SIR) Responsible Beverage Service Program Guidelines and ID Verification; SIR certificate Test Answers
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Alcohol Test Answers ★ Q&As 2020, 2021, 2022, 2023, 2024

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