A: open and emotional
B: open and compromising
C: closed and confrontational
D: closed and uncompromising
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Why are women generally more susceptible to the effects of alcohol as compared to men?
A: women have lower levels of the metabolizing enzyme to break down alcohol
B: women have higher levels of the metabolizing enzyme to break down alcohol
C: women have more water in their system so alcohol is absorbed more quickly
D: women have more blood in their system so alcohol promptly enters the bloodstream
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How can staff be pro-active as a team in an RBS program?
A: quiz each other on the house policy
B: establish a dress code and act professionally
C: pass on important information regarding guest behaviour
D: give a statement to a co-worker as soon as an incident occurs
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Which of the following statement is correct about duty of care?
A: a licensee and its management and staff owe the duty of care to its patrons only during the hours that the establishment is open
B: there is an obligation to ensure the physical layout and condition of the premises don’t lead to injury to those who enter
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What is a server's legal obligation?
A: use force to stop an intoxicated person from driving away
B: provide free food and coffee to intoxicated patrons to help them sober up
C: personally intervene in a situation where there is a potential for violence
D: ensure that guests leaving the establishment will not cause harm to themselves or others
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What is a likely effect of intoxication?
A: decrease in heart activity
B: decrease in perspiration
C: increase in blood circulation
D: increase in body temperature
E: increase in speech volume
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Judges presiding over court cases involving alcohol-related incidents are increasingly assigning a portion of the fault to whom?
A: servers
B: licensees
C: managers
D: backup co-workers who fail to assist
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Which most often happens when alcohol is consumed along with other drugs such as cannabis?
A: the effects of alcohol reduce the effects of the drug
B: the effects of both substances are intensified
C: the effects of both substances are diminished
D: the effects of the drug reduce the effects of alcohol
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What is the Blood Alcohol Concentration (BAC) limit for a driver to legally drive in British Columbia?
What is the blood alcohol concentration limit for a driver to legally drive in BC?
A: under 0.05 mg/100 ml
B: 0.5 ounces of 20% alcohol
C: 0.6 ounces of 100% alcohol
D: two standard drinks per hour
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What is the next step after discontinuing service to an intoxicated customer?
A: to ensure that intoxicated customer is driven home by a sober friend or companion or a responsible person.
B: to ensure that intoxicated customer arrives home safely or another place without injuring themselves or others.
C: if the intoxicated customer insists on driving, call the police with details, communicate with coworkers on intervention, record incident in logbook and get witnesses.
D: all of the above
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What is the next step after discontinuing service to an intoxicated customer?
A: ask for back-up from a co-worker or manager
B: tell the customer that you cannot serve them because they are drunk
C: make sure the customer has a safe way home or to another safe place
D: inform the customer that they have to leave the premises immediately
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What is NOT an acceptable combination of ID?
A: Passport and BCID
B: BCID and BC CareCard
C: BC CareCard and credit card
D: Driver’s license and credit card
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Approximately how many standard drinks can the average person's liver process per hour?
Approximately how many standard drinks can the average person's liver process per (an) hour?
A: 0.5
B: 1.0
C: 1.5
D: 2.0
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What is the correct statement to say to an intoxicated patron when refusing service?
A: I have the authority to cut-off service to you.
B: You are drunk and I will not serve you anymore.
C: I'll be in trouble with my manager if I serve again.
D: You seem to be intoxicated. You have to leave now.
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What is the minimum penalty for selling, serving or supplying alcohol to a minor?
A: a 30-day license suspension and $1,500 fine
B: a 10-day license suspension or $7,500 fine
C: a 10-day license suspension or $5,500 fine
D: a 30-day license suspension and $5,500 fine
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Staff members in a licensed establishment are required by law to refuse service to which types of individuals?
A: minors and intoxicated patrons
B: pregnant woman and minors
C: intoxicated patrons and loud customers
D: minors and loud customers
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Which laws are NOT covered by the Liquor Control and Licensing Act?
A: those concerning dispensing of liquor
B: those regulating the sale of liquor to minors
C: those concerning food-safety standards in a licensed establishment
D: those regulating the number of people allowed in a licensed establishment
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What is an indication of poor hand-eye coordination caused by intoxication?
A: excessive sweating
B: inappropriate behavior
C: fumbling for keys
D: bumping into other people
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What should guests be asked to do when they are being refused service?
A: pay their bill
B: finish their drink
C: leave the premises
D: pay for damages incurred
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It is not necessary inform other servers and management when you have refused service to a intoxicated person?
A: TRUE
B: FALSE
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When should a co-worker serve as a backup or witness to another staff member?
A: when a co-worker escorts a customer to their car
B: when a co-worker asks a customer to leave
C: when a co-worker provides information on house policies
D: when a co-worker offers non-alcoholic alternatives
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What should an establishment have a written policy about in order to promote staff safety as well as project a professional image to patrons?
A: dress code
B: staff evaluations
C: how to mix drinks
D: off-duty staff who wish to drink after a shift
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What happens if only a small percentage of the total blame is assigned to the licensee when someone is injured by an intoxicated person?
A: the licensee will only have to pay a small percentage of the damages
B: the licensee may have to pay for all of the damages
C: the licensee's insurance will have to pay a small percentage of the damages
D: the licensee's insurance premiums will increase
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What can happen to individuals when their heart beat and breathing rate are substantially reduced by the combined use of certain drugs and alcohol?
A: they can fall into a coma
B: they can vomit uncontrollably
C: they may become aggressive
D: they may sweat excessively
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Judges presiding over court cases involving alcohol-related incidents are increasingly assigning a portion of the fault to which individuals?
A: lounge servers
B: commercial hosts
C: injured individuals
D: intoxicated individuals
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What can patrons do if they feel they have been denied entry or ejected for discriminatory reasons?
A: sue the establishment
B: report to local authorities
C: demand that the establishment be closed
D: file a complaint with the Human Rights Tribunal
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According to the courts, what should be done if an intoxicated patron insists on driving?
A: If the guest still insists on driving what should you do?
B: let the patron leave
C: involve the police
D: have a bouncer confiscate the patron's keys
have an employee follow the patron until he or she arrives home
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The amount of alcohol consumed determines intoxication. What does NOT influence the level of intoxication?
A: alcohol type
B: food
C: body size
D: medication
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What is a sign of over-consumption of alcohol?
A: heightened awareness
B: increased shyness
C: improved hand eye coordination
D: inappropriate changes in speech
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What does the "alternate driving program" offered by BC liquor stores provide?
What does the alternate driving program offered by BC liquor stores provide?
A: complimentary shuttle service around town
B: designated driver incentives
C: limited fare taxi vouchers
D: free transit tickets
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Where may liquor be consumed?
A: in a licensee retail store
B: in a private liquor store
C: in a public place
D: in a licensed premise
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When should all liquor be removed from tables in order to meet the requirements of a food-primary establishment?
A: before 11:30 pm
B: before the last shift begins
C: within 30 minutes of closing time
D: within 30 minutes of the end of liquor service according to the license
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Aside from critical information on the effects of alcohol on people, what other information does SIR provide?
A: decreasing employee turnover
B: improving server-customer relations
C: managing alcohol inventory
D: preventing over-service
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Whose responsibility is it to be alert to potential problems with patrons?
A: anyone in the establishment, including other patrons
B: any staff member who is in a position to watch customers' behaviors
C: bouncers or guards only
D: bar staff only
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What is a practical way to determine if an individual is intoxicated if a breathalyzer or blood test CANNOT be performed to determine BAC?
A: count the number of glasses in front of the individual
B: count the number of times the individual goes to the restroom
C: observe whether or not the individual's speech volume has increased
D: observe how many standard drinks are consumed by the individual per hour
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Which publication should licensees, managers and servers regularly reference to stay informed on all legal obligations of a licensed establishment?
A: police bulletins
B: BC Liquor Board bulletins
C: Canadian Food and Beverage Service Manual
D: LCLB licensee guide
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The British Columbia’s Liquor Control and Licensing Act Smart Serve; Serving it Right Canada (SIR) Responsible Beverage Service Program Guidelines and ID Verification; SIR certificate Test Answers
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