2024 ✅ Serving it Right Canada (SIR); Smart Serve; Certificate Test Answers 9

What kind of statements work best when refusing service?
A: open and emotional
B: open and compromising
C: closed and confrontational
D: closed and uncompromising

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closed and uncompromising


Why are women generally more susceptible to the effects of alcohol as compared to men?
A: women have lower levels of the metabolizing enzyme to break down alcohol
B: women have higher levels of the metabolizing enzyme to break down alcohol
C: women have more water in their system so alcohol is absorbed more quickly
D: women have more blood in their system so alcohol promptly enters the bloodstream

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women have lower levels of the metabolizing enzyme to break down alcohol


How can staff be pro-active as a team in an RBS program?
A: quiz each other on the house policy
B: establish a dress code and act professionally
C: pass on important information regarding guest behaviour
D: give a statement to a co-worker as soon as an incident occurs

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pass on important information regarding guest behaviour


Which of the following statement is correct about duty of care?
A: a licensee and its management and staff owe the duty of care to its patrons only during the hours that the establishment is open
B: there is an obligation to ensure the physical layout and condition of the premises don’t lead to injury to those who enter

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there is an obligation to ensure the physical layout and condition of the premises don’t lead to injury to those who enter


What is a server's legal obligation?
A: use force to stop an intoxicated person from driving away
B: provide free food and coffee to intoxicated patrons to help them sober up
C: personally intervene in a situation where there is a potential for violence
D: ensure that guests leaving the establishment will not cause harm to themselves or others

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ensure that guests leaving the establishment will not cause harm to themselves or others


What is a likely effect of intoxication?
A: decrease in heart activity
B: decrease in perspiration
C: increase in blood circulation
D: increase in body temperature
E: increase in speech volume

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decrease in heart activity


Judges presiding over court cases involving alcohol-related incidents are increasingly assigning a portion of the fault to whom?
A: servers
B: licensees
C: managers
D: backup co-workers who fail to assist

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licensees


Which most often happens when alcohol is consumed along with other drugs such as cannabis?
A: the effects of alcohol reduce the effects of the drug
B: the effects of both substances are intensified
C: the effects of both substances are diminished
D: the effects of the drug reduce the effects of alcohol

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the effects of both substances are intensified


What is the Blood Alcohol Concentration (BAC) limit for a driver to legally drive in British Columbia?
What is the blood alcohol concentration limit for a driver to legally drive in BC?
A: under 0.05 mg/100 ml
B: 0.5 ounces of 20% alcohol
C: 0.6 ounces of 100% alcohol
D: two standard drinks per hour

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under 0.05 mg/100 ml


What is the next step after discontinuing service to an intoxicated customer?
A: to ensure that intoxicated customer is driven home by a sober friend or companion or a responsible person.
B: to ensure that intoxicated customer arrives home safely or another place without injuring themselves or others.
C: if the intoxicated customer insists on driving, call the police with details, communicate with coworkers on intervention, record incident in logbook and get witnesses.
D: all of the above

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all of the above


What is the next step after discontinuing service to an intoxicated customer?
A: ask for back-up from a co-worker or manager
B: tell the customer that you cannot serve them because they are drunk
C: make sure the customer has a safe way home or to another safe place
D: inform the customer that they have to leave the premises immediately

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make sure the customer has a safe way home or to another safe place


What is NOT an acceptable combination of ID?
A: Passport and BCID
B: BCID and BC CareCard
C: BC CareCard and credit card
D: Driver’s license and credit card

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BC CareCard and credit card


Approximately how many standard drinks can the average person's liver process per hour?
Approximately how many standard drinks can the average person's liver process per (an) hour?
A: 0.5
B: 1.0
C: 1.5
D: 2.0

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1.0


What is the correct statement to say to an intoxicated patron when refusing service?
A: I have the authority to cut-off service to you.
B: You are drunk and I will not serve you anymore.
C: I'll be in trouble with my manager if I serve again.
D: You seem to be intoxicated. You have to leave now.

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I'll be in trouble with my manager if I serve again.


What is the minimum penalty for selling, serving or supplying alcohol to a minor?
A: a 30-day license suspension and $1,500 fine
B: a 10-day license suspension or $7,500 fine
C: a 10-day license suspension or $5,500 fine
D: a 30-day license suspension and $5,500 fine

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a 10-day license suspension or $7,500 fine


Staff members in a licensed establishment are required by law to refuse service to which types of individuals?
A: minors and intoxicated patrons
B: pregnant woman and minors
C: intoxicated patrons and loud customers
D: minors and loud customers

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minors and intoxicated patrons


Which laws are NOT covered by the Liquor Control and Licensing Act?
A: those concerning dispensing of liquor
B: those regulating the sale of liquor to minors
C: those concerning food-safety standards in a licensed establishment
D: those regulating the number of people allowed in a licensed establishment

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those concerning food-safety standards in a licensed establishment


What is an indication of poor hand-eye coordination caused by intoxication?
A: excessive sweating
B: inappropriate behavior
C: fumbling for keys
D: bumping into other people

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fumbling for keys


What should guests be asked to do when they are being refused service?
A: pay their bill
B: finish their drink
C: leave the premises
D: pay for damages incurred

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leave the premises


It is not necessary inform other servers and management when you have refused service to a intoxicated person?
A: TRUE
B: FALSE

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FALSE


When should a co-worker serve as a backup or witness to another staff member?
A: when a co-worker escorts a customer to their car
B: when a co-worker asks a customer to leave
C: when a co-worker provides information on house policies
D: when a co-worker offers non-alcoholic alternatives

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when a co-worker asks a customer to leave


What should an establishment have a written policy about in order to promote staff safety as well as project a professional image to patrons?
A: dress code
B: staff evaluations
C: how to mix drinks
D: off-duty staff who wish to drink after a shift

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off-duty staff who wish to drink after a shift


What happens if only a small percentage of the total blame is assigned to the licensee when someone is injured by an intoxicated person?
A: the licensee will only have to pay a small percentage of the damages
B: the licensee may have to pay for all of the damages
C: the licensee's insurance will have to pay a small percentage of the damages
D: the licensee's insurance premiums will increase

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the licensee may have to pay for all of the damages


What can happen to individuals when their heart beat and breathing rate are substantially reduced by the combined use of certain drugs and alcohol?
A: they can fall into a coma
B: they can vomit uncontrollably
C: they may become aggressive
D: they may sweat excessively

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they can fall into a coma


Judges presiding over court cases involving alcohol-related incidents are increasingly assigning a portion of the fault to which individuals?
A: lounge servers
B: commercial hosts
C: injured individuals
D: intoxicated individuals

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commercial hosts


What can patrons do if they feel they have been denied entry or ejected for discriminatory reasons?
A: sue the establishment
B: report to local authorities
C: demand that the establishment be closed
D: file a complaint with the Human Rights Tribunal

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file a complaint with the Human Rights Tribunal


According to the courts, what should be done if an intoxicated patron insists on driving?
A: If the guest still insists on driving what should you do?
B: let the patron leave
C: involve the police
D: have a bouncer confiscate the patron's keys
have an employee follow the patron until he or she arrives home

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involve the police


The amount of alcohol consumed determines intoxication. What does NOT influence the level of intoxication?
A: alcohol type
B: food
C: body size
D: medication

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alcohol type


What is a sign of over-consumption of alcohol?
A: heightened awareness
B: increased shyness
C: improved hand eye coordination
D: inappropriate changes in speech

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inappropriate changes in speech


What does the "alternate driving program" offered by BC liquor stores provide?
What does the alternate driving program offered by BC liquor stores provide?
A: complimentary shuttle service around town
B: designated driver incentives
C: limited fare taxi vouchers
D: free transit tickets

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free transit tickets


Where may liquor be consumed?
A: in a licensee retail store
B: in a private liquor store
C: in a public place
D: in a licensed premise

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in a licensed premise


When should all liquor be removed from tables in order to meet the requirements of a food-primary establishment?
A: before 11:30 pm
B: before the last shift begins
C: within 30 minutes of closing time
D: within 30 minutes of the end of liquor service according to the license

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within 30 minutes of the end of liquor service according to the license


Aside from critical information on the effects of alcohol on people, what other information does SIR provide?
A: decreasing employee turnover
B: improving server-customer relations
C: managing alcohol inventory
D: preventing over-service

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preventing over-service


Whose responsibility is it to be alert to potential problems with patrons?
A: anyone in the establishment, including other patrons
B: any staff member who is in a position to watch customers' behaviors
C: bouncers or guards only
D: bar staff only

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any staff member who is in a position to watch customers' behaviors


What is a practical way to determine if an individual is intoxicated if a breathalyzer or blood test CANNOT be performed to determine BAC?
A: count the number of glasses in front of the individual
B: count the number of times the individual goes to the restroom
C: observe whether or not the individual's speech volume has increased
D: observe how many standard drinks are consumed by the individual per hour

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observe how many standard drinks are consumed by the individual per hour


Which publication should licensees, managers and servers regularly reference to stay informed on all legal obligations of a licensed establishment?
A: police bulletins
B: BC Liquor Board bulletins
C: Canadian Food and Beverage Service Manual
D: LCLB licensee guide

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LCLB licensee guide


The British Columbia’s Liquor Control and Licensing Act Smart Serve; Serving it Right Canada (SIR) Responsible Beverage Service Program Guidelines and ID Verification; SIR certificate Test Answers
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